Returns and Refunds
Have you changed your mind about the products you purchased? No problem: you have 14 days from the delivery date to inform us regarding the return of the product.
Remember: you must first submit your return request following the instructions below. For further details, please refer to the complete General Terms of Sale !
HOW TO RETURN YOUR PRODUCTS:
You can return the product as follows:
- Shipping of the product to be returned with collection commissioned by RJV in collaboration with the MBE express courier.
HOW TO REQUEST A RMA FORM
If you wish to return a product, follow the simple steps below:
- Access the "ORDER" section from your account page.
- Click on the "Details" item of the order that includes the product you want to return.
- On the same page, in the "Return merchandise" section, select the reason for the return and how you want to return the products
- Forward your request by clicking on "REQUEST A RMA FORM".
- If you are not a registered customer, send us an email to firstname.lastname@example.org, indicating your name and surname, the order number and your intention to exercise your right of withdrawal. If you wish to return the product with collection commissioned by RJV, indicate the address for the collection of the products in the email. Please be reminded that the cost of the service, equal to €5, will be deducted from the refund you will receive for the returned product.
Before proceeding with the next steps, please wait to receive our RMA email.
PREPARATION OF PRODUCTS TO BE RETURNED
Once the RMA form has been received, place the products in their original packaging together with a copy of the purchase receipt, removing any labels that may be present or covering them with non-transparent tape. Then send the package to the following address and wait for the courier to collect it:
RJV – Rinomate Jeanserie Venete SRL
Via Campolongo 4
35010 Campodoro (PD) – Italy
The refund shall be effected using the same payment method you used for the order. All costs incurred in relation to the order shall be refunded, including shipping expenses. When the product is returned with collection commissioned by RJV, the return shipping costs, equal to €5, shall be deducted from the refund.
The refund procedure will start as soon as the products have been inspected in our warehouses or by our own operators, and will require the time needed to transfer the refunded amount.